Help desk · Elite QA
Help for the work in front of you.
Contact us for help with account access, inspection workflows, photo evidence, synchronization, and reports. A little context helps us investigate faster.
Support request
What to include
- 01Identify the workInclude your company name, account email, and the PO or inspection reference involved.
- 02Describe the resultTell us what you expected, what happened instead, and the last step you completed successfully.
- 03Add device contextShare your device model, operating-system version, and Elite QA app version when available.
- 04Attach a clear exampleA screenshot is helpful. Remove sensitive customer information wherever possible, and never send a password.
Reference
Common support topics
- I can’t sign in
- Confirm that you are using the email supplied by your organization. Ask your company administrator to verify that your account is active, then email us if access still fails.
- Photos won’t upload
- Return to the inspection and retry when you have a stable connection. If the problem continues, include the inspection reference, number of photos, and the exact message shown by the app.
- Inspection or report issue
- Include the PO, pallet number, and the field or report section that looks incorrect. Describe the expected value without sending confidential customer data unnecessarily.
- Privacy or data request
- Read our Privacy Policy for information about access, correction, and deletion requests. You can also contact the support address above for guidance.
Still need help?
Send the details above and we’ll review the issue with the right operational context.